fb99's Guide to Responsible Gambling
Betting and casino games are entertainment — fb99 is here to make sure they stay that way. Know your limits, use the protection tools available, and seek help when needed.
Build the Right Mindset for Play
Online betting and casino games can be enjoyable entertainment when approached correctly. But without care, they can lead to financial and mental health problems. fb99 believes every player should make decisions based on their budget, time, and state of mind.
Under our Terms and Conditions, users must be at least 21 years old to open an account and place bets on fb99. This age limit is strictly enforced. No exceptions are made for age verification, as protecting minors is one of our highest priorities.
Never view betting as a source of income. It is a form of entertainment — just like going to the cinema or eating out at a restaurant. Only bet what you can afford to lose. The moment you feel play is going out of control, take a break immediately and seek help.
- Play for entertainment only
- Never exceed your set budget
- Do not increase bets to chase losses
- Never play with borrowed money
- Avoid playing under the influence of alcohol or when under stress
- Be honest with family and friends
Use Your Protection Tools
fb99 gives every user the ability to manage their own account. The tools below help keep your play within limits.
Set a Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. You will not be able to deposit beyond this amount, making it easier to avoid overspending.
Session Time Limit
Set how many hours you want to play in one session. Once the set time is up, your account will automatically go into a break.
Set a Loss Limit
Play will automatically stop once you have lost a set amount. You decide this limit yourself and fb99 will keep it in effect.
Temporary Break (Cooling-Off)
Temporarily close your account for anywhere from one day to several weeks. You will not be able to log in during this time.
Self-Exclusion
With long-term self-exclusion, your account can be permanently closed. fb99's support team is available around the clock to help you with this decision.
Reality Check
You will receive periodic pop-up reminders letting you know how long you have been playing and how much money has been transacted.
Request Self-Exclusion
If you feel play is going out of control, you can apply for self-exclusion at any time. Fill in and submit this form and fb99's support team will take the necessary action on your account within 24 hours.
For direct help, use fb99's live chat — available 24/7 and you can speak in Bengali.
After submitting your request, contact 24/7 live chat for any urgent support.
Warning Signs of Problem Gambling
If you or someone you know shows any of the signs below, help should be sought immediately.
Chasing Losses
Placing larger bets after a loss in an attempt to recover what was lost is a dangerous habit.
Hiding It from Family
Concealing your play from family or friends, or lying about it, is a sign of a problem.
Betting with Borrowed Money
Borrowing money or breaking into savings to bet is a major cause of financial hardship.
Impact on Work and Studies
Being unable to focus at work or on your studies because of gambling is an important warning sign.
Emotional Instability
Excessive excitement when winning, and a bad mood or depression when losing — these can be signs of dependency.
Unable to Stop
Repeatedly trying to stop but failing, or consistently going beyond set limits.
Where to Get Help
Acknowledging a problem is a sign of strength. You can get the support you need through the following. Read our FAQ for answers to more common questions.
fb99 Live Chat
fb99's live chat support is available 24/7. Speak directly in Bengali — get immediate help with self-exclusion or setting account limits.
Email Support
Write to fb99's support email — you can reach out in both Bengali and English. Your identity will be kept completely confidential.
Family and Friends
Talk to a trusted family member or friend. They can help you understand the situation and make the right decision.
Professional Counselling
Seek advice from a mental health professional or addiction specialist. Mental health centres and counselling services are available in Bangladesh.
Build Healthy Betting Habits
To keep your experience on fb99 positive at all times, certain habits should be followed regularly. Your personal information is fully secure under our Privacy Policy, so you can apply for self-exclusion or set limits without hesitation.
- Set a fixed entertainment budget each month and do not go beyond it.
- Set a time limit before you start playing and log out yourself once that time is up.
- Spend time on other activities besides betting — sports, family, time with friends.
- Ask yourself regularly — is playing still fun, or has it become stressful?
- Avoid betting when staying up late or when you are under stress.
- Being able to stop even after a win is a skill — always resist the urge to play "just a little more".
- Check your account transaction history regularly — it will give you an accurate picture of reality.
Users must be at least 21 years old to register, deposit and take part in betting activities on fb99.
If you want to protect minors from accessing this platform, enable Parental Controls on your device.