fb99 Privacy Policy

fb99 ("we", "our", or "platform") provides an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") explains how fb99 collects, uses, stores, and protects personal information.

This policy applies to our website, mobile application, and all other digital services. By registering an account on fb99 or using our services, you agree to the processing of your information under this policy.

Scope of the Policy

This privacy policy covers the following:

• What types of personal information are collected
• The purpose and legal basis for collecting information
• Rules for sharing information with third parties
• How long information is retained
• User rights and how to exercise them
• Technical measures taken to protect information

Reading fb99's Terms and Conditions will give you a full understanding of the overall conditions of using the platform, which complement this privacy policy.

Registration and Identity Information

When you create an account on fb99, the following information is collected:

• Full name
• Date of birth (for age verification — to confirm you are 21+)
• Mobile number
• Email address
• National ID card or other identity document details (when KYC verification is required)

Financial and Transaction Information

Financial information required to process deposits and withdrawals is collected. This includes:

• bKash, Nagad, Rocket, Upay, or bank account details
• Transaction history and amounts
• Reference numbers required for payment verification

In no case are full bank account numbers or PINs/passwords stored on fb99's servers.

Usage and Technical Information

The following information may be collected automatically while using the platform:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and usage patterns
• Information collected through cookies and similar tracking technologies
• Gaming and betting history

Communication Information

When you contact customer support via live chat or email, the details of that conversation are stored. This is used to improve service quality and resolve disputes.

Providing and Operating Services

fb99 primarily uses collected information for the following:

• Creating accounts and verifying identity
• Processing deposits and withdrawals
• Managing gaming and betting activities
• Providing bonuses and VIP benefits
• Ensuring customer support

Security and Fraud Prevention

fb99 uses information to ensure the security of your account and financial transactions. This includes detecting suspicious activity, preventing account misuse, and maintaining anti-money laundering (AML) and fraud prevention measures.

Responsible Gaming Support

By monitoring user gaming patterns, fb99 takes precautionary steps when needed. As part of our responsible gaming programme, this information helps protect users from excessive gaming.

Communication and Service Improvement

Contact information is used to send important account updates, security notices, and promotional information. Usage patterns are also analysed to continuously improve service quality.

When Information Is Shared with Third Parties

fb99 may share information with third parties in the following limited cases:

• Payment processors: Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and banks to complete deposits and withdrawals.
• Game providers: Minimal information required to manage gaming sessions may be shared with game studios such as Pragmatic Play, Evolution, JILI, and PG Soft.
• Technical service providers: Site operations, cybersecurity, and analytics providers work under contractual confidentiality terms.

Legal Obligations

fb99 may provide information to relevant authorities when required by a court order, a lawful request from a law enforcement agency, or an investigation into financial fraud. Only information that is legally required is provided in such cases.

What Is Not Done

fb99 does not do any of the following under any circumstances:

• Does not sell personal information to advertisers or marketing agencies
• Does not disclose financial information to unrelated third parties
• Does not carry out profiling or data exchange without your consent

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or on your device. fb99 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, managing security tokens, and ensuring the basic functionality of the site
• Functional cookies: Saving your preferences, language settings, and interface choices
• Analytics cookies: Understanding site usage patterns and improving services

Managing Cookies

You can limit or decline cookies through your browser settings. However, disabling essential cookies may prevent some core features of fb99 from working properly, particularly the login and payment processes.

Technical Security

fb99 maintains industry-standard security measures to protect your information:

• All data transmission secured through SSL encryption
• Strong encryption technology applied to stored data
• Regular security audits and vulnerability testing
• Two-factor verification (OTP) support
• Restricted access controls — only authorised staff can view information

Response to a Data Breach

If a data breach occurs for any reason, fb99 will promptly notify affected users and take the necessary steps to contain the damage. Please contact us immediately about any security-related issues.

Your Responsibility for Password and Account Security

Alongside fb99's technical protections, you are also responsible for keeping your account secure:

• Use a strong and unique password
• Do not share your login details with others
• Log out after using a public or shared device
• Change your password immediately if you notice any suspicious activity

Information for Active Accounts

fb99 retains all necessary information while your account is active. If you request account closure, your personal information will be deleted or deactivated; however, some information may need to be kept for a set period under legal obligations.

Financial Transaction Information

Transaction-related information is retained for the period required by law to meet anti-money laundering (AML) and financial accountability requirements.

Inactive Accounts

fb99 may review information for accounts that have been inactive for an extended period and delete or archive it as needed, based on its own policy and applicable law.

Right to Access and Correct Information

Any user of fb99 may exercise the following rights:

• Right to access: You may ask to know what information we hold about you
• Right to correction: You may request that incorrect or outdated information be updated
• Right to deletion: In certain circumstances, you may request that your information be deleted
• Right to restrict processing: In some cases, you may ask that the use of your information be limited
• Portability: You may request your information in a machine-readable format

Option to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from fb99, you can unsubscribe at any time by contacting our customer support. Essential account and security notifications cannot be turned off.

How to Exercise Your Rights

To exercise any of your rights or submit an information-related request, contact our customer support via 24/7 live chat or by email. fb99 will respond to all requests within a reasonable time.

fb99's services are intended only for individuals aged 21 or above. We do not knowingly collect or store any information from persons under the age of 21. Age is verified at the time of account registration, and fb99 reserves the right to close the account of any person who registers using false information.

A note to parents — if you suspect your child has created an account on fb99, please contact our customer support immediately.

Notice of Changes

fb99 may update this privacy policy from time to time. If there are significant changes, we will notify you via your registered email address or through a notice on the site. Continuing to use the platform after an update will be taken as your agreement to the new policy.

Latest version of the policy

The latest and current version of the privacy policy will always be available on this page. If an older version is requested, fb99 may provide it.

For more information about fb99, visit our About Us page, which contains detailed information about the company's goals and services.

Privacy Enquiries

If you have any questions, concerns or complaints about this privacy policy, contact fb99 customer support directly. Our support team responds in Bengali and English 24/7.

For General Questions

Answers to general questions about the privacy policy or your account can be found in our FAQ section, where detailed answers to the most frequently asked questions are provided.